Refund policy

Returns & Store Credit

We stand by the quality of our headwear. If your item isn’t quite right, returns are accepted under the conditions below.

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Eligibility

Returns must be requested within 14 days of delivery. Items must be:

    •    Unworn, unused, and unwashed

    •    In original condition

Items showing signs of use (including makeup, sweat, or scent) will not be approved.

For hygiene reasons, worn headwear cannot be returned.

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Store Credit

    •    Approved returns are issued as store credit only

    •    Store credit does not expire

    •    Original shipping costs are non-refundable

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Faulty or Incorrect Items

If your item arrives faulty or incorrect, please contact us within 7 days of delivery.

Approved claims will be resolved with a replacement or store credit.

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Return Shipping

    •    Customers are responsible for return shipping

    •    We recommend using a tracked service

    •    Items must be securely packaged

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How to Request a Return

Email info@zcaheadwear.com.au with:

    •    Your order number

    •    Reason for return

    •    Photos (if faulty)

Returns sent without prior approval may not be accepted.

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Final Note

Our pieces are produced in limited runs and designed with intention. We encourage thoughtful purchasing and are always happy to assist before you order.